Refund policy

Return & Refund Policy

At OUTSIDER, we want you to be happy with your order. If there is an issue with your purchase, we're here to help.

Please read the following policy before requesting a return or refund.

Return Eligibility

Returns and replacements are accepted only for products that arrive damaged, defective, or different from what was ordered. We do not accept returns or exchanges for incorrect size selection or change of mind.

Customers must report such issues within 7 days of delivery and provide the required photographs and unboxing evidence.

Please provide valid proof of purchase or your order number. Items must not have been washed, altered, or damaged after delivery. Keep the original tags, packaging, and labels, where applicable.

Return Timeframe

Return requests must be submitted within 7 days of the date your order is marked as delivered.

To request a return, contact us at outsiderdrip@gmail.com with your order number, a description of the issue, clear photographs, and unboxing evidence.

Returns requested after the 7-day period may not be accepted.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 5–7 business days.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non-refundable for non-defective returns or customer-initiated cancellations, subject to applicable consumer protection laws.

Exchanges and Replacements

We do not accept returns or exchanges for incorrect size selection or change of mind. Returns and replacements are accepted only for products that arrive damaged, defective, or different from what was ordered.

If the issue is confirmed to be our responsibility, we will arrange an appropriate replacement, exchange, or refund, subject to availability.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at outsiderdrip@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging, if applicable
Unboxing evidence

Do not return a damaged or defective item before contacting us.

If the issue is confirmed to be our responsibility, we will arrange an appropriate replacement, exchange, or refund.

For confirmed damaged, defective, or incorrect products, OUTSIDER will cover the applicable return shipping costs.

Non-Returnable Items

The following may not be eligible for return:

Items that have been worn or washed
Items that have been altered or damaged after delivery
Items without required tags or original packaging
Products returned after the return period
Gift cards, if applicable

We do not accept returns or exchanges for incorrect size selection or change of mind.

Sale Items

Sale items are eligible for replacement or refund if they arrive damaged, defective, or incorrect. Change-of-mind returns are not accepted.

Return Shipping Costs

For products that are damaged, defective, or incorrectly sent by OUTSIDER, we will cover the applicable return shipping costs.

Refund Exceptions

Refunds may be refused if the returned product shows signs of use, washing, alteration, damage caused after delivery, or does not meet the eligibility requirements described above.

We will always aim to handle legitimate issues fairly and reasonably.